White Tree Preschool

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White Tree Preschool, Westbury Park Methodist Church, 4 North View, Westbury Park, Bristol, BS6 7QB

Tel: 07804 269289

Email: whitetree_preschool@yahoo.co.uk

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'Learning Together and Having Fun'

Complaints

White Tree Preschool aims to provide a caring, stimulating and structured environment where your child will thrive and where his or her individual needs can be met. However, there may be something that you are unhappy or

unsure about relating to the setting.  Staff are always available to see parents with any concerns.

 

Most issues and concerns can be settled at this stage. However, if you wish to bring a formal complaint you can.

  • In the first instance, arrange a confidential meeting with the Preschool Leader.  

  • If after discussion with the Leader you are still not satisfied that your complaint has been properly investigated then you can bring your concerns to the Preschool Chairperson (Helen Clark 0117-377 2676) for appropriate action.

  • As a final resort, you may bring the matter to the attention of OFSTED: Phone 0300 123 1231, or write to Enquiries, National Business Unit, Ofsted, Royal Exchange Buildings, St Ann’s Square, Manchester, M2 7LA

  • The setting is obliged to investigate all written complaints and to notify complainants of the outcome of the investigation within 28 days.

Complaints